Privacy policy
This Privacy Policy describes how roversoul.gr (the “Site” or “we”) collects, uses and discloses your Personal Information when you visit or make a purchase from the Site.
Collection of Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information.” See the list below for more information about the Personal Information we collect and why.
Device information
- Examples of personal information collected: web browser version, IP address, time zone, cookie information, which websites or products you view, search terms, and how you interact with the website.
- Purpose of collection: loading the website accurately for you and performing analyses on website usage to optimize our website.
- Collection source: It is collected automatically when you access our Website using cookies, logs, web beacons, tags or pixels.
- Disclosure for business purpose: common with our Shopify platform.
Order Information
- Examples of personal information collected: name, billing address, shipping address, email address and phone number.
- Purpose of collection: to provide you with products or services to fulfill our contract, process your payment information, arrange shipping and provide you with invoices and/or order confirmations, communicate with you, check our orders for potential risk or fraud, and when you agree with the preferences you have shared with us, provide you with information or advertising about our products or services.
- Collection source: collected by you.
- Disclosure for business purpose: common with our Shopify platform.
Minors
We do not knowingly collect Personal Information from children. If you are the parent or guardian and believe that your child has provided us with Personal Information, please contact us at the address below to request deletion.
Sharing of Personal Information
We share your personal information with service providers to help us provide our services and fulfill our contracts with you, as described above.
For example:
- We use Shopify to power our online store. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioral Advertising
As described above, we use your Personal Information to provide you with targeted advertising or marketing communications that we believe may be of interest to you. For example:
- We use Google Analytics to help us understand how our customers use the Website. You can read more about how Google uses your personal information here: https://policies.google.com/privacy?hl=el. You can also opt out of Google Analytics here: https://tools.google.com/ dlpage/gaoptout.
- We share information about your use of the site, your purchases, and your interaction with our ads on other sites with our advertising partners. We collect and share some of this information directly with our advertising partners and in some cases through the use of cookies or other similar technologies (to which you may consent, depending on your location).
For more information about how targeted advertising works, you can visit the Network Advertising Initiative ("NAI") educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance opt-out portal at: http://optout.aboutads.info/.
Use of personal information
We use your personal information to provide you with our services, which include: offering products for sale, processing payments, shipping and fulfilling your order, and informing you about new products, services and offers.
Legal basis
In accordance with the General Data Protection Regulation ("GDPR"), if you are a resident of the European Economic Area ("EEA"), we process your personal information in accordance with the following legal bases:
- Your consent;
- The performance of the contract between you and the website.
- Compliance with our legal obligations.
- To protect your vital interests.
- To perform duties performed in the public interest;
- For our legitimate interests, which do not override your fundamental rights and freedoms.
Keep
When you place an order through the Website, we will retain your personal information for our records unless and until you ask us to delete that information. For more information about the right to deletion, please see the “Your Rights” section below.
Automatic decision making
If you are an EU resident, you have the right to object to processing based solely on automated decision-making (which includes profiling), where that decision-making produces legal consequences for you or significantly affects you.
Our Shopify platform uses limited automated decision-making for fraud prevention that has no legal or otherwise significant impact on you.
Services that include elements of automated decision-making include:
- Temporary deny list of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
- Temporary deny list for credit cards associated with unregistered IP addresses. This denylist persists for a small number of days.
Your rights
GDPR
If you are a resident of the EU, you have the right to access the Personal Information we hold about you, to transfer it to a new service, and to request the correction, update, or deletion of your Personal Data. If you wish to exercise these rights, please contact us using the contact details below.
Your personal information will initially be processed in Ireland and then transferred outside of Europe for storage and further processing, including in Canada and the United States. For more information about how data transfers comply with the GDPR, please see Shopify's GDPR White Paper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
CCPA
If you are a California resident, you have the right to access the Personal Information we maintain about you (also known as the 'Right to Know'), to port it to a new service, and to request that your Personal Information be corrected, updated, or deleted. If you would like to exercise these rights, please contact us using the contact information below.
If you would like to designate an authorized representative to submit these requests on your behalf, please contact us at the address below.
Cookies
A cookie is a small amount of information that is downloaded to your computer or device when you visit our Website. We use a number of different cookies, including functional, performance, advertising and social media or content cookies. Cookies improve your browsing experience by allowing the website to remember your actions and preferences (such as logging in and region selection). This means that you do not have to re-enter this information each time you return to the website or browse from one page to another. Cookies also provide information about how people use the website, for example whether it is their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Website and provide our services.
Cookies Necessary for the Operation of the Store
| Name | Function |
|---|---|
| _away | Used in connection with access to admin. |
| _secure_session_id | Used in connection with navigation through a storefront. |
| cart | Used in connection with shopping cart. |
| cart_sig | Used in connection with checkout. |
| cart_ts | Used in connection with checkout. |
| checkout_token | Used in connection with checkout. |
| secret | Used in connection with checkout. |
| secure_customer_sig | Used in connection with customer login. |
| storefront_digest | Used in connection with customer login. |
| _shopify_u | Used to facilitate updating customer account information. |
Reporting and Analytics
| Name | Function |
|---|---|
| _tracking_consent | Tracking preferences. |
| _landing_page | Track landing pages |
| _orig_referrer | Track landing pages |
| _s | Shopify analytics. |
| _shopify_s | Shopify analytics. |
| _shopify_sa_p | Shopify analytics relating to marketing & referrals. |
| _shopify_sa_t | Shopify analytics relating to marketing & referrals. |
| _shopify_y | Shopify analytics. |
| _Y | Shopify analytics. |
The length of time a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies last until you stop browsing, and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in a number of ways. Please note that removing or blocking cookies may negatively affect your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept them through your browser controls, which are often found in your browser's "Tools" or "Preferences" menu. For more information on how to modify your browser settings or how to block, manage or filter cookies, please refer to your browser's help file or through websites such as www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties, such as our advertising partners. To exercise your rights or opt out of certain uses of your information by these parties, please follow the instructions in the "Behavioral Advertising" section above.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not change our data collection and use practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time to reflect, for example, changes in our practices or for other operational, legal or regulatory reasons.
Contact
For more information about our privacy practices, if you have questions, or if you would like to file a complaint, please contact us by e-mail at hello@roversoul.com.
Last updated: September 24th, 2021
If you are not satisfied with our response to your complaint, you have the right to submit your complaint to the competent data protection authority.